Deerfield Communications Return Policy Terms and Conditions
Software - Return Policy Terms and Conditions:
Deerfield Communications stands by the quality of its products, and is pleased to offer its customers an unconditional 60-day money back guarantee on software purchases.
Requests for return must be made within 60-days of purchase. Products purchased from sources other than Deerfield Communications (i.e. Local Reseller, Internet Electronic Reseller, Mail Order) must be returned to the company from which they were purchased and are subject to that company's return policy.
Hardware - Return Policy Terms and Conditions:
1. All returns must be initiated within 15 days from when the products are delivered to you. All returns require an RMA number and must be received by an Deerfield Communications employee within 15 days of receiving said number.
2. You can email sales@deerfield.net to receive an RMA number, please include your order number, your name, the product that you wish to return, and a reason for the return.
3. Customers are responsible for all return shipping costs, including on defective merchandise. Packages that arrive COD or Postage Due will be refused.
4. All products must be received in new, resalable condition. The condition of the product will be determined at our discretion.
5. A 20% restocking fee will be charged for all non-defective returns. A larger restocking fee may be deducted if the returned merchandise is not resalable (for example, a tamper-proof seal broken, the packaging damaged, the product scratched, manual or software missing, etc.).
6. Packages refused by the customer will be restocked with a 20% fee deducted from the refund. In addition, any postage due or brokerage fees associated with recovering a refused package will be deducted from the refund.
7. Shipping charges are not refundable under ANY circumstances once an order has shipped.
8. We do not cross-ship replacements for defective items, but we may waive the restocking fee on a return for a refund if the customer places a new order for a replacement product BEFORE the return is processed and informs our customer service team of the new order number.
9. Authorized returns will be processed within 7 business days (business days exclude weekends, holidays, and the day the package is delivered) of when they are delivered. Unauthorized returns, refused packages and undeliverable packages can take up to 3 weeks to be processed and may be refused, returned to you at your expense, or restocked with a 20% restocking fee. If your return has not been processed within the specified time then please email sales@deerfield.net
Defective Items:
If an item is DOA (or fails within the first 15 calendar days) then please contact us at sales@deerfield.net for an RMA number and we will replace the item for you. Replacement of items that failed but still during the first 15 days will be shipped out using our Ground Shipping method.
If a product fails after the first 15 calendar days then please contact the manufacturer directly. If you are not sure how to contact the manufacturer, or are having problems getting them to replace your product while it is covered under the Manufacturer's Warranty (if any) then please email us at sales@deerfield.net and we will do our best to assist you.
Return Shipping instructions:
All returned items should be packed in the same manner as they were originally shipped to you. Products returned without a separate shipping box or without the original product box will be refused. You will need to write the RMA number that was issued on the shipping container (do not mark the product box) or on the shipping label. We strongly suggest that you purchase Insurance and Signature Confirmation as we are not responsible for any packages lost or damaged during the return trip. In the event that a package is listed as Delivered but cannot be found, only the signature of a Deerfield Communications employee will suffice as proof of delivery to our office.
Credits:
Credits will be issued after our office receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles.
